Privacy policy
Last updated: July 19, 2026
Arcadoza operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).
Arcadoza is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise communicate with us through the Services.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person.
Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including payment card information, payment confirmation, transaction details, form of payment, and other payment details.
Account information including your username, password, preferences, settings, and account activity.
Transaction information including the items you view, add to your cart, purchase, return, exchange, or cancel, and your past transactions.
Communications with us including the information you include when contacting customer support.
Device information including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information including information about how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you, including when you create an account, visit or use the Services, place an order, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services, including from your device when you visit our website, use our products or services, and through cookies and similar technologies.
From service providers, including when we engage them to enable certain technology, process payments, fulfill orders, provide shipping, support customer service, or process personal information on our behalf.
From partners or other third parties, where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your personal information to provide you with the Services, including to process payments, fulfill orders, remember your preferences, send account or order notifications, process purchases, returns, exchanges or other transactions, arrange shipping, provide customer support, enable reviews, and improve your shopping experience.
This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending promotional emails or showing online advertisements for products or services.
This may include advertising based on items you previously viewed, purchased, added to your cart, or interacted with through the Services.
You may opt out of promotional emails by using the unsubscribe option displayed in our emails.
Security and Fraud Prevention
We use your personal information to provide a secure payment and shopping experience, authenticate accounts, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, and protect our Services.
If you create an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other access details with anyone.
Communicating With You
We use your personal information to provide customer support, respond to your questions, provide updates about your order, and maintain our business relationship with you.
Legal Reasons
We may use your personal information to comply with applicable laws, respond to valid legal requests, enforce our terms and policies, investigate potential violations, or participate in legal proceedings where required.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy.
Such circumstances may include:
With Shopify, vendors, and service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping, customer support, IT management, data analytics, cloud storage, and fraud prevention.
With business and marketing partners to provide marketing services and advertise to you.
When you direct, request, or consent to our disclosure of certain information to third parties, such as when shipping products to you or using social media integrations.
With our affiliates or corporate group, where applicable.
In connection with legal or business transactions, such as a merger, acquisition, bankruptcy, compliance with legal obligations, responding to subpoenas or legal requests, enforcing our terms, or protecting our rights and the rights of our users.
Relationship With Shopify
The Services are hosted by Shopify.
Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.
Information you submit to the Services may be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.
In addition, to help protect, grow, and improve our business, we may use certain Shopify features that incorporate data and information obtained from your interactions with our store, along with other merchants and Shopify.
In these circumstances, Shopify may be responsible for certain processing of your personal information, including responding to requests to exercise your rights over data processed by Shopify.
To learn more about how Shopify uses your personal information and any rights you may have, you can visit Shopify’s Consumer Privacy Policy.
Third-Party Websites and Links
The Services may provide links to websites or online platforms operated by third parties.
If you follow links to sites not affiliated with or controlled by us, you should review their privacy policies, security practices, and terms and conditions.
We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites.
Information you provide on public or semi-public platforms, including social media platforms, may be viewable by others and may be used by third parties according to their own policies.
Our inclusion of third-party links does not imply endorsement of those platforms, their content, or their operators.
Children’s Data
The Services are not intended to be used by children.
We do not knowingly collect personal information from children under the age of majority in your jurisdiction.
If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that it be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age, as those terms may be defined under applicable privacy laws.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security.
Any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide Services, fulfill orders, comply with legal obligations, resolve disputes, or enforce contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.
These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.
Right to Access / Know
You may have the right to request access to personal information that we hold about you.
Right to Delete
You may have the right to request that we delete personal information we maintain about you.
Right to Correct
You may have the right to request that we correct inaccurate personal information we maintain about you.
Right of Portability
You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, where applicable.
Right to Opt Out of Sale, Sharing, or Targeted Advertising
Depending on where you reside, you may have the right to opt out of the sale or sharing of your personal information, or the processing of your personal information for targeted advertising purposes.
Where required by law, you may exercise these rights through options provided on the Services or by contacting us using the contact details below.
Managing Communication Preferences
We may send promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails.
If you opt out, we may still send non-promotional emails, such as emails about your account, orders, shipping updates, or customer support.
UK and European Economic Area Rights
If you reside in the United Kingdom or European Economic Area, and subject to exceptions and limitations provided by local law, you may have additional rights, including:
Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before withdrawal.
You may exercise these rights by contacting us using the contact details below.
We will not discriminate against you for exercising any of these rights.
We may need to verify your identity before processing your request, as permitted or required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details below.
Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
International Transfers
Please note that we may transfer, store, and process your personal information outside the country where you live.
If we transfer your personal information outside the United Kingdom or European Economic Area, we will rely on recognized transfer mechanisms where required by applicable law, such as Standard Contractual Clauses or equivalent legal safeguards.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.
We will post the revised Privacy Policy on this website and update the “Last updated” date.
Your continued use of the Services after any changes means you accept the updated Privacy Policy.
Contact
Should you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at:
For the purpose of applicable data protection laws, Arcadoza is the data controller of your personal information.